ISO 10002 India gives direction on the methodology of taking care of dissensions related to the product of the organization, includes arranging, plan, operation, maintenance and positive change. The dissensions taking care methodology is suitable for utilization as one of the procedures of an in general quality administration framework.
ISO 10002:2004 normally follow such aspects in complaints handling:
Customer retention :
By adopting the management system, your ability to retain the loyalty of your customers will be enhanced.
Brand reputation :
Implementing and certifying your complaints management system demonstrates to stakeholders that you have a real commitment to managing customer care issues and you have processes in place to handle, analyse and review complaints.
Operational efficiency :
Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization’s operations.
Improved internal communications and relations :
It helps you to adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.
Continual improvement :
It provides a basis for continual review and analysis of your complaints-handling process, the resolution of complaints and where improvements can be made.
ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors. Organizations of all types, sectors and sizes can improve their performance through the implementation of this standard.
At ISO - India we will endeavor our hardest exertion to help your organization in inside surveying, organizing is understanding, accreditations, and its implementation. ISO - India is convenient in outfitting right and bona fide practices to update the quality of your offered services and the sincere probability of your organization in acquiring gainful results through the in the general change of your business. We have to make an environment for your cooperation in which you may can drive most surprising benefit meanders.
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